Refund policy

Refund Policy

Because our products are personalized and made specifically for you, we are unable to accept returns, exchanges, or cancellations once an order has entered production.

Please double-check the name, spelling, and elf selection before placing your order. We personalize your item using the information submitted with your order.

If your item arrives damaged, defective, or we made an error with your personalization, please contact us as soon as possible after delivery. We will work with you to make it right.

If there is a problem with your order, please include your order number and photos showing the issue when contacting us.

Contact us at victoriamadecompany@gmail.com for help with your order